FAQs

This is a live-action escape game experience. You and your team will be transported into a story with a mission to complete. Players will decipher a series of puzzles, crack codes and solve the mission in order to make your escape! Please call us at our Orlando location (407-730-6733) or Port Charlotte location (941-979-8896).

Everyone in your party MUST arrive 15 minutes prior to the reservation start time. This 15-minute window allows time for check-in, completion of waivers and any last-minute restroom breaks. Please also factor in time for traffic and parking when planning your arrival.

If you expect to be late and arrive less than 15 minutes before your reservation, call us as soon as possible at our Orlando location (407-730-6733) or Port Charlotte location (941-979-8896).

If you need to reschedule your booking, please let us know at least 24 hours in advance, either via email or a phone call. Upon giving adequate notice, we’ll do our best to move your booking to a different date or time, depending on availability. Note that each booking is allowed only one change, so ensure the new date and time works for everyone in your group. You cannot receive a refund for a rescheduled booking.

For rescheduling requests made less than 24 hours before your scheduled game time, we can’t guarantee that we’ll be able to accommodate the change. We will do our best to accommodate our guests. Please call us at our Orlando location (407-730-6733) or Port Charlotte location (941-979-8896) for any rescheduling needs.

If you have to cancel your booking, we request that you notify us [via email or phone call] 48 hours in advance. This gives us the opportunity to fill the time slot. We will issue a full refund if a notice of at least 48 hours before a scheduled booking is requested. Please be advised that cancellations made less than 48 hours before a scheduled booking will not be guaranteed a refund, but will be offered an opportunity to reschedule their booking if the notice is 24 hours before a scheduled booking. Please call us at our Orlando location (407-730-6733) or Port Charlotte location (941-979-8896).

Each of our escape rooms has both a recommended and a maximum number of players, which are specified on the respective room’s webpage. Here’s a quick guide to help you plan:

Orlando Location

• Operation Arctic Storm: Recommended 6, Max 8

• Neighborhood Watcher: Recommended 6, Max 8

• Outage: Recommended 4, Max 6

• Bros For Life: Recommended 8, Max 10

• The Satirical Miracle: Recommended 6, Max 8

If you’re interested in planning a team-building or group event that goes beyond the maximum number of players, please fill out our Group Events Inquiry Form. One of our team members will get back to you to help coordinate your booking.

Please give us a call at our Orlando location (407-730-6733) or Port Charlotte location (941-979-8896) with any additional questions.

We offer a 10-minute grace period for late arrivals. Your game clock will start automatically 10 minutes after your scheduled time, even if you haven’t arrived. If you and your team arrive after the clock starts, you’ll be allowed to enter the game, but you’ll miss out on the full 60-minute experience.

We recommend arriving 15 minutes before your scheduled game time to account for any delays due to travel or traffic. There will be no refunds given to late arrivals.

If you expect to arrive later than 15 minutes before your game time, please call us as soon as possible at our Orlando location (407-730-6733) or Port Charlotte location (941-979-8896).

While it’s not strictly necessary, we highly recommend making a reservation online or over the phone to secure your preferred room and time slot. Walk-ins are welcome, but we can’t guarantee immediate availability for your group.

Please note that all games are removed from our online booking system one hour before they are set to begin, whether they are fully booked or not. If you want to play a game within that one-hour window and haven’t made a reservation, please call us directly.

For reservations or last-minute bookings, you can reach our Orlando location at 407-730-6733 or our Port Charlotte location at 941-979-8896.

Our games are open to participants of all ages, but some rooms may be too intense for kids under 13. Here are the specifics:

For all games: Players under 18 must be joined in the game by at least one adult (18 or older) who has also purchased a ticket.

For “Operation Arctic Storm“: If there are players under 13, at least one adult over the age of 21 must also purchase a ticket and participate.

Failure to follow these guidelines or any operational instructions could result in your removal from the experience.

For more information or to address any concerns, please contact our Orlando location at 407-730-6733 or our Port Charlotte location at 941-979-8896.

We only offer PRIVATE games at a tiered ticket pricing. Ticket prices vary based on location, number of players and length of escape experience.

Orlando Ticket Pricing

60-Minute Experiences

• 4+ Players: $35.99 plus tax per person

• 3 Players: $38.99 plus tax per person

• 2 Players: $42.99 plus tax per person

90-Minute Experiences

• 4+ Players: $52.99 plus tax per person

• 3 Players: $57.99 plus tax per person

• 2 Players: $64.99 plus tax per person (please call to book)

 

Port Charlotte Ticket Pricing

60-Minute Experiences

• 4+ Players: $32.99 plus tax per person

• 3 Players: $35.99 plus tax per person

• 2 Players: $38.99 plus tax per person

90-Minute Experiences

• 4+ Players: $49.99 plus tax per person

• 3 Players: $53.99 plus tax per person

• 2 Players: $58.99 plus tax per person (please call to book)

Each of these ticket prices ensures a private experience, NOT paired with other players. Booking online requires a minimum of 2 people for all 60-minute experiences and 3 players for all 90-minute experiences.  (solo players – please call). Children under the age of 5 do not require the purchase of a ticket.

Large group bookings and team-building events may qualify for discounted tickets. Please call us at our Orlando location (407-730-6733) or Port Charlotte location (941-979-8896) with any questions.

You will not need to bring anything for the game. However, we suggest wearing comfortable attire and strongly recommend closed-toed shoes for your safety.

If your reservation has a remaining balance, the balance MUST be paid before entering the room. We do not take any cellular devices from our players; however, we prohibit the taking of pictures and videos inside the game.

Please call us at our Orlando location (407-730-6733) or Port Charlotte location (941-979-8896) with any questions.

All experiences have either a 60-minute or 90-minute time limit in addition to the time allotted for rules and story briefing prior to the start of your experience. Be sure to read the description of the game you are playing, and, of course, any questions can be answered over the phone at our Orlando location (407-730-6733) or Port Charlotte location (941-979-8896) or via email at info@theescapeventures.com.

All of our Orlando games are wheelchair accessible, with the exception of Operation Arctic Storm and Neighborhood Watcher. Operation Arctic Storm is very physically active — if players cannot crawl or climb, their experience will be extremely hindered.

While we strive to make our experiences accessible, there may be certain puzzles that require additional assistance, so we do ask that you contact us over the phone at our Orlando location (407-730-6733) or Port Charlotte location (941-979-8896), or via email at info@theescapeventures.com with any questions prior to booking to ensure your experience is the best that it can be.

We’re not a haunted house, but some of our escape rooms, like “Outage” and “Neighborhood Watcher, “do offer suspenseful themes and loud sound effects.

Specifically, our “Neighborhood Watcher” room features a live actor and added elements designed to scare. The inclusion of the live actor is a fixed part of the “Neighborhood Watcher” experience and can’t be removed, but the additional scare elements can be. If you prefer not to have those extra scare factors, you can request their removal when you arrive.

If you have any questions or particular concerns, feel free to call our Orlando location (407-730-6733) or Port Charlotte location (941-979-8896) — we can accommodate just about anybody!