FAQs

This is a live-action escape game experience. You and your team will be transported into a story with a mission to complete. Players will decipher a series of puzzles, crack codes, interact with characters and solve the mission in order to make your escape! Please call us at our Orlando (407-730-6733), Winter Garden (407-347-9977) or Port Charlotte (941-979-8896) store for more information.

Everyone in your party MUST arrive 15 minutes prior to the reservation start time. This 15-minute window allows time for check-in, completion of waivers, rule and story briefing and any last-minute restroom breaks. Please also factor in time for traffic and parking when planning your arrival.

If you expect to be late and arrive less than 15 minutes before your reservation, call us as soon as possible at our Orlando (407-730-6733), Winter Garden (407-347-9977) or Port Charlotte (941-979-8896) store number.

If you need to reschedule your booking, please let us know at least 24 hours in advance, either via email or a phone call. Upon giving adequate notice, we’ll do our best to move your booking to a different date or time, depending on availability. Note that each booking is allowed only one change, so ensure the new date and time works for everyone in your group. You cannot receive a refund for a rescheduled booking.

For rescheduling requests made less than 24 hours before your scheduled game time, we can’t guarantee that we’ll be able to accommodate the change. We will do our best to accommodate our guests. Please call us at our Orlando (407-730-6733), Winter Garden (407-347-9977) or Port Charlotte (941-979-8896) store for any rescheduling needs.

Each of our escape rooms has both a recommended and a maximum number of players, which are specified on the respective room’s webpage, we can always accommodate more than a rooms listed maximum capacity, we just ask that you call our stores for more information.

If you’re interested in planning a team-building or group event that goes beyond the maximum number of players, please fill out our Group Events Inquiry Form. One of our team members will get back to you to help coordinate your booking.

Please call us at our Orlando (407-730-6733), Winter Garden (407-347-9977) or Port Charlotte (941-979-8896) store with any additional questions.

If you arrive late, our team will do their best to accommodate you for your experience. Unfortunately, we operate under a schedule of games where we need to keep up with our start times for all guests. If you and your team arrive after the clock starts, you’ll be allowed to enter the game, but we cannot guarantee the full 60/90-minute allotted experience time.

Your confirmation email does state to arrive 15 minutes before your scheduled game time, accounting for any delays due to travel or traffic. There will be no refunds given to late arrivals.

If you expect to arrive later than 15 minutes before your game time, please call us as soon as possible at our Orlando (407-730-6733), Winter Garden (407-347-9977) or Port Charlotte (941-979-8896) store.

While it’s not strictly necessary, we highly recommend making a reservation online or over the phone to secure your preferred room and time slot. Walk-ins are welcome, but we can’t guarantee immediate availability for your group.

Please note that all games are removed from our online booking schedule a half an hour before they are set to begin, whether they are fully booked or not. If you want to play a game within that half-hour window and haven’t made a reservation, please call us directly.

For reservations or last-minute bookings, you can reach our Please call us at our Orlando (407-730-6733), Winter Garden (407-347-9977) or Port Charlotte (941-979-8896) store.

Our games are open to participants of all ages, but some rooms may be too intense or challenging for kids 12 and under, so we require an adult, 18 or older, be present with them in the game. Due to the nature of our Cornstalkers (90 min), Operation Arctic Storm (90 min) and Neighborhood Watcher (60 min) experiences, we require at least one adult, 18 or older, be present in these games at all times. Players 6 and under play for free. Here are more specifics:

For all games: Players under the age of 18 must have an adult complete a liability waiver prior to partaking in the experience. This can be done ahead of time following the link provided in your confirmation email. Failure to follow these guidelines or any operational instructions during your briefing could result in your removal from the experience.

For more information or to address any concerns, please contact our Orlando (407-730-6733), Winter Garden (407-347-9977) or Port Charlotte (941-979-8896) store.

We offer tiered pricing – the more players you bring, the more you save! Additionally, the pricing structure is adjusted based on the game duration and costs to run that experience. Costs per person per game are specified on our booking page with each respective room.

Each of these ticket prices ensures a private experience, NOT paired with other players.
Booking online requires a minimum of 2 people for all experiences (solo players – please call). If booking a 90-minute experience as a group of 2, please note they are designed for a recommended 3 player minimum. Children 6 and under do not require the purchase of a ticket.

Large group bookings and team-building events may qualify for discounted tickets. Please visit our Group Events page and complete a form or email us at [email protected] with any questions.

You will not need to bring anything for the game. However, we suggest wearing comfortable attire and strongly recommend closed-toed shoes for your safety.

If your reservation has a remaining balance, the balance MUST be paid before entering the room.

For more information or to address any concerns, please contact our Orlando (407-730-6733), Winter Garden (407-347-9977) or Port Charlotte (941-979-8896) store.

All experiences have either a 60-minute or 90-minute time limit in addition to the time allotted for rules and story briefing prior to the start of your experience. Be sure to read the description of the game you are playing, and, of course, any questions can be answered over the phone at For more information or to address any concerns, please contact our Orlando (407-730-6733), Winter Garden (407-347-9977) or Port Charlotte (941-979-8896) store with any additional questions or via email at [email protected].

While we strive to make our experiences accessible, there may be certain puzzles or elements in a game that make a certain experience not accesible. If you have an experience to play in mind, please check out that rooms’ page on our website as we do note if a room is ‘accessible’, ‘not accessible’ or ‘partially accessible’. We do ask that you contact us over the phone at our Orlando (407-730-6733), Winter Garden (407-347-9977) or Port Charlotte (941-979-8896) store for clarification and additional information before booking.

We’re not a haunted house, but some of our escape rooms, like Haunted Harbor (Winter Garden), Cornstalkers (Orlando), Outage (Orlando) , Neighborhood Watcher (Orlando), and Nightfall (Port Charlotte) do offer intense themes and loud sound effects.

Specifically, our “Cornstalkers”, “Neighborhood Watcher” and “Nightfall” rooms feature live actors and added elements designed to create suspense. The inclusion of the live actor is a fixed part of both of these experience and can’t be removed, but the additional scare elements can be. If you prefer not to have those extra scare factors, you can request their removal when you arrive.

If you have any questions or would like to inquire about altering the intensity of an experience, feel free to call our Orlando (407-730-6733), Winter Garden (407-347-9977) or Port Charlotte (941-979-8896) store  — we can accommodate just about anybody!